Answers to frequently asked questions
If we have not covered a topic to your satisfaction please feel free to contact us. 703-217-0295
All of our cake pops are made to order.
Please note Customcakebites LLC is a registered business in the Commonwealth of Virginia and all sales are subject to sales tax.
Thank you for visiting, to learn a little more about us and why we love Customcakebites see our about us page.
*Do you have a store? We are a home operated business certified by the VA. Department of Agriculture and registered with the Commonwealth of VA. We are growing and hope to have a shop to call our home in the future. We love serving all of Northern Virginia, Maryland and Washington DC. All of our products are made to order.
*What types of payment do you accept? We take all credit cards (please have available at pick up), accept paypal, and good old cash.
*Where can I read about your product and services from past clients?
We welcome you to read client reviews on Yelp, Google, and Facebook. * How much time ahead must I place my order? We request that you place your order at least 3 business days prior to desired pick up date. **If your order requires shipping you need to allow at least an additional 48 hrs to allow shipping time. **Orders of 60+pcs may require more notice.
*Do you require more notice when ordering a large quantity? 300+ please allow at least 10 business days prior to desired pick up date. The guidelines listed above apply to all flavor offerings. **If your order requires shipping you need to allow at least an additional 48 hrs to allow shipping time.
*May I create my own mix of flavors when ordering? Yes, you can mix and match, however we ask that you keep in mind the flavor minimums per category. see to order page
*How long will the cake pops last? How should they be stored? Our cake pops are made to order and are best eaten within a few days of purchase. We always recommend refrigerating them after the event for up to two weeks. Some of our clients have shared that they freeze them up to a month (in an airtight container) to satisfy their sweet tooth in a pinch.
*How much can I customize my order? You can choose your coating, toppings and style in which the cakepops are decorated. We can guarantee that no two orders are the same. We offer a few classic options to make sure the ordering process is a pleasant one, (no need to stress over cakepops, right?) however you can call us and chat about different styles. We work with event planners and caterers to custom design cakepops for any occasion.
*Do you deliver your cakepops? We offer delivery within the DC/Metro area. Delivery fees apply. Please call to ensure that we can accommodate your request.
**We reserve the right to decline delivery based on our workload.
We are located in Fairfax City, Virginia and offer curbside pick up weekdays from 8am to 8pm, and weekends from 10am to 7pm.
*Do you ship your cakepops?
Yes, we ship across the USA all year.Our goal is to provide our clients with the best experience. We are located in the Northern VA. area. *Please be advised that Customcakebites will no longer use ground services on packages for special events, you may call us for shipping charge estimates before confirming your order.(see question below for summer shipping)
*Do you ship during summer months? Yes, all of our orders are shipped Fedex or UPS allowing us to offer multiple shipping options. Cost of shipping is calculated based on weight, dimension of carton, and delivery address zip code. Please make sure a person is available at the delivery address to receive the package as in summer months we require a signature at point of delivery.
Cakepops are coated with chocolate or candy coating which melts at 70+ degrees. The months of May to August requires all orders to be packed with one or two moisture control cool-packs ($5.00 each), this allows us to ship East Coast areas ground, however Central and Pacific areas requires second day air to guarantee your order arrives in the best condition. **We reserve the right to decline orders during summer months.
*Do you offer suitable corporate gifts from Customcakebites? Yes, we have worked on several projects with Corporate companies. We offer several box options. Call us to discuss options.
*Have you worked on weddings with Customcakebites cakepops? We get excited every time a bride is eager to serve cakepops at her wedding. We have created displays of cake pops on dessert tables, our cake tower makes a stunning statement as a non traditional, fashion forward wedding cake (holds from 100 to 450 cakepops), and of course cake pop duos make a special take away wedding favor.
*Do you offer display options?
We have several display units available on loan to our customers. All we ask is that they are returned within 5 days of your event so we can offer them to future clients. If you are planning a large event we encourage you to call us to reserve a unit in advance. Our display units are uniquely designed for cakepops please call to inquire. Replacement cost start at $30.
*Do you do wedding cakes? No, we do not bake traditional wedding cakes.
*Do you offer gluten free cakepops? Yes we do! At this moment we offer a gluten free chocolate flavor, which my clients highly recommends due to its fudge like flavor.
*Do you offer sugar free cakepops? At this time we do not offer them, however we are testing a few recipes and hope to offer sugar free cakepops soon. *How many cakebites are recommended per person? I always recommend 2.5 per person when the cakepops are the dessert for the occasion. It is also best to serve them without a cello wrap so your guest feel comfortable grabbing and eating.
*Do you accept orders of flavors that are not listed on your site? We would love to accommodate all requests, however in order to bring you the best tasting cakepops and quality customer service, we appreciate you ordering from our list of flavors. All of your requests have a special place here at Customcakebites and will be considered for seasonal offerings or added in the future once tested in our kitchen.
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